1. Who we are
This website is operated under the Tolerstead Precision brand. We provide information about CNC machining, sheet metal fabrication, finishing, assembly and related quotation services.
For privacy questions or requests, contact us at tolersteadsales@gmail.com.
2. Information we collect
Information you provide
If you contact us by email or WhatsApp, you may provide your name, company, contact details, drawings, technical specifications, quantities, delivery requirements and any other information included in your enquiry.
Technical information
Our hosting and security systems may process limited technical data such as your IP address, browser type, requested URL, date and time of access, response status and security events. We use this information to deliver the site, diagnose faults and protect it from abuse.
Cookies and browser storage
We use essential browser storage to remember your privacy choice. Optional analytics or advertising tools will remain disabled unless you consent. See our Cookie Policy for details.
3. How we use information
- To respond to enquiries and review requests for quotation.
- To assess manufacturability, pricing, lead time and delivery requirements.
- To communicate about an enquiry, order or business relationship.
- To operate, secure and improve the website.
- To meet legal, accounting, security and compliance obligations.
- To measure advertising or website performance when you have provided any consent required for those tools.
4. Legal bases
Where data-protection law requires a legal basis, we rely on steps requested before entering a contract, performance of a contract, our legitimate interests in operating and securing our business, compliance with legal obligations, or your consent. You may withdraw consent at any time through Cookie settings or by contacting us.
5. Sharing and service providers
We may share information with hosting, email, communications, IT, security, logistics and professional-service providers when needed to operate our business or respond to your request. We do not sell personal information.
Our website links to third-party services such as WhatsApp. Information you submit to those services is handled under their own privacy terms. Optional analytics and advertising providers may receive data only as described in our Cookie Policy and subject to your consent where required.
6. International processing
Our customers and service providers may be located in different countries. When information is processed outside your country, we use reasonable contractual, technical and organizational safeguards appropriate to the service and applicable law.
7. Retention
We retain enquiry and business records only as long as reasonably needed for quotation follow-up, order performance, legal obligations, dispute prevention and legitimate business records. Technical logs are retained for operational and security purposes and are deleted or rotated according to our hosting practices.
8. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent. You may also have the right to complain to your local data-protection authority.
To make a request, email tolersteadsales@gmail.com. We may need to verify your identity before completing a request.
9. Security
We use reasonable administrative and technical safeguards intended to protect information. No internet transmission or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive personal information with an initial enquiry.
10. Children and changes
This business website is not directed to children. We may update this policy as our services or legal requirements change. The effective date at the top identifies the current version.